Thursday, December 22, 2011

Superior Customer Service

A few months back we bought ourselves our first rice cooker. I did a ton of research. The Oster brand kept coming up on top for what we could buy locally. It was in our price range so we decided to give it a try. I wasn't disappointed for the first time ever the rice cooked perfectly, there was no second guessing. Not only was it great at cooking rice but in the morning we could get it loaded up with oats(groats) and water and take our pups for a walk and when we came home we had perfectly cooked oatmeal. Life was great.

Then one day it started turning itself off randomly. At first I would think I forgot to hit 'start'. After a bit it no longer even turned on. I contacted customer service for Oster and was directed to take it to an authorized repair shop. I did so and was disappointed to find out that the part wasn't available for my machine, the big problem was that I hadn't kept my receipt and so the warranty was no longer any good.

I was really frustrated and I sent off a pretty fierce email to the company. I waited and the next day I had a reply from customer service apologizing for the inconvenience. They would send me a new one and it should arrive in 2 - 3 weeks.

This afternoon we had a knock at the back door and here was the replacement rice cooker. I'm very pleased with their customer service. I also learned a very valuable lesson about keeping receipts. The repair shop was very clear that Oster does back their warranties, clearly that is the case.

Thank you Oster!

Friday, December 09, 2011

The pooches

 My two pooches, make life so wonderful. When times are bad, they are always there waiting to be snuggled and to give kisses! They definitely make our house a home.

Piper and I went for a walk and we found this mini-snowman that some school kids had made in the school yard. I couldn't resist the photo op. I don't think she is happy to be sitting in the snow, but she did it. She can be such a good girl.

Then there is our Oliver, so snuggly! Piper isn't that snuggly yet. Oliver's favorite thing to do is snuggle under a blanket with you on the couch. If I don't have a blanket he just paces and nudges until I get one. He's always liked being in a cave when he sleeps. Both the dogs got a jingle bell collar but Oliver's has the best sound. He doesn't seem to mind and I always know where is in the house, his jingles always give him away.

 Piper was spayed last week at the humane society. I was anxious about it, especially because of her size and how much she jumps and I knew we'd have to keep her calm for a week. At 7 months, that's quite a feat. I'm happy to say she is doing great, the vet there did a great job and she's back to having free reign of the house, well when we're home that is.

Right now Oliver is the only on with this privilege, he earned it after many trials. Thankfully the worst he ever did was drag some yarn about, eat my Valentine's chocolates and taste a few pocket books.

Tuesday, December 06, 2011

Beagles Rescued

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Many of you may have already seen this posted on a friends wall in FB or in the news. These adorable beagles were used as lab rats in Spain. As I watched this tears were running down my face, these beautiful innocent creatures had never seen the outside world. Never went for a walk or sat in the sun, never sniffed at a puddle or had a snowflake on their nose. I'm horrified that dogs are treated in this manner. I'm thrilled that these dogs are safe at last. As you watch the dogs slowly take their first steps out of their metal cage you will surely feel the same.

We have a five year old beagle named Oliver, he's so special to this. It breaks my heart to think of him having led a life like that. We joke a bit as many know beagles aren't the easiest dogs to care for, ours has a bit of attitude at times, that being said I couldn't imagine life without him. He's so snuggly and on the flip side he'll go on as many walks as you want in a day. He's the perfect dog to blend in with any routine. 

Thank God for rescue organizations like this and others who save dogs from this kind of inhumane treatment.

Christmas Treats

Last night I made my DH's favorite cookie of all time, the gingersnap. I'm not usually crazy for them, but these turned out so good I couldn't stop eating them!

3/4 cup hard margarine
1 cup sugar
1 egg
1/2 cup fancy (mild) molasses
2 1/2 cup flour
2 tsp. baking soda
2 tsp. ground ginger
1 tsp. cinnamon
1/2 tsp.salt
1/4 cup sugar

Cream margarine and first amount of sugar together in a large bowl. Add egg. Beat well. Add molasses, beat until smooth.

Combine next 5 ingredients in medium bowl. Add to margarine mixture in 2 additions, mixing well after each addition, until no dry flour remains. Roll into 1" balls. Roll each ball into the second amount of sugar until coated. Arrange 2" apart on greased baking sheets. Bake at 350F for 10 minutes, or until firm. Cool on wire racks.
Yield: Approx 7 1/2 dozen.

The knitting is a Hanging Kitchen towel and an old fashioned dishcloth, a Christmas gift for a friend.